HOW
DO I...
OBTAIN TELEPHONE
ADVICE ?
A doctor is usually available
for telephone advice through the day outside of surgery hours, but you
may need to be phoned back.
HOW
DO I...
MAKE AN APPOINTMENT
?
We run the practice on an
appointment system and, as long as you give us some notice, you will
normally be able to see the doctor of your choice. It is usually advisable
to consult the same doctor each time, but you are free to see any one
of us if you so wish.
PLEASE REMEMBER THAT EACH
APPOINTMENT CAN BE FOR ONE PATIENT ONLY.
URGENT APPOINTMENTS
If you feel you really need
to see a doctor urgently, you will always be seen the same day. Please
try to ring us as soon as possible after 8.00am. In these circumstances
however, it may not be possible to see the doctor of your choice.
CANCELLATIONS
If you cannot keep your appointment
please notify the surgery.
HOW
DO I...
OBTAIN HOME VISITS ?
All doctors in the practice
make home visits. Arrangements are made each day according to the availability
of the doctors and pressure of work in the surgery. Home visits generally
involve a lot more of the doctor's time than a surgery consultation;
we would, therefore, ask you to request a home visit only when it is
impossible for you to attend the surgery. We are always willing to make
arrangements for patients to be seen without waiting if their clinical
condition justifies it. Requests for home visits should be made before
10.00am where possible. Always state the patient's full name and address
and give brief details of the illness.
HOW
DO I...
OBTAIN TEST
RESULTS ?
We receive the results of
blood tests, x-rays and correspondence from local hospitals late in
the morning. They have to be checked by your doctor, so please telephone
for details during the afternoon/evening
HOW
DO I...
CHANGE MY
NAME AND ADDRESS ?
Please let us know as soon
as possible any change of name or address. Unless you do this the Health
Authority may remove your name from our list of patients without letting
you know.
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